At PRANATI Styles, every product is carefully checked and packed before dispatch. We strive to provide accurate product details and images; however, slight variations may occur due to lighting, photography, screen settings, and the nature of handcrafted or textile products.

1. Unboxing Video Required for Claims

For any claim regarding a wrong, damaged, defective, missing, or incomplete item, customers are required to record a continuous unboxing video while opening the package.

The video should clearly show:

The sealed package before opening.
The shipping label and order details.
The package being opened from start to finish.
The complete product and any visible damage or discrepancy.

Claims without a proper unboxing video may not be eligible for a replacement or refund, as the video helps us verify the condition of the package and product at the time of delivery.

2. When Returns/Refunds Are Accepted

Returns or refunds are accepted only in cases where:

The item received is different from the item ordered; or
The product has a manufacturing defect or damage that was present when received; or
An item is missing from the order.

Please contact us within 48 hours of delivery with your order number, clear photographs/videos of the issue, and the required unboxing video.

After verification, we may offer a replacement, exchange or refund, depending on the circumstances and product availability.

3. Material, Colour & Appearance Variations

Returns or refunds are not accepted solely due to differences in perceived material, colour, texture, finish, thickness, or appearance.

Please note that:

Colours may appear slightly different depending on lighting, photography, and individual screen/display settings.
Textile products may naturally have variations in texture, weave, print, embroidery, or finish.
The perception of fabric quality, softness, thickness, colour, or texture can vary from person to person and is subjective.

Therefore, subjective opinions regarding material, colour, texture, feel, or perceived quality will not be considered as grounds for a return or refund, provided the product received matches the product ordered and is free from damage or manufacturing defects.

4. General Return Conditions

For an approved return, the product must:

Be unused and unworn.
Be unwashed and unaltered.
Be free from stains, perfume, makeup, or other signs of use.

Products that have been altered, stitched, washed, worn, or damaged after delivery will not be eligible for return.

5. Non-Returnable Products

The following products are not eligible for return unless received damaged or incorrect:

Customized or made-to-order products.
Altered or stitched products.
Products purchased under specified sale/clearance conditions.
Products that have been used, washed, altered, or damaged after delivery.
6. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed to the original payment method, subject to applicable processing timelines.

Shipping charges, if applicable, may be non-refundable.

7. Exchange

Exchange requests are subject to product availability. If the requested product is unavailable, we may offer an alternative solution such as store credit or a refund, where applicable.

8. Important

We strongly recommend recording your entire unboxing process in one continuous video without cuts or pauses.

Cancellation & Refund Policy

Cancellation by Pranati Styles
Pranati Styles reserves the right to cancel any order or product due to any unforeseen circumstance, operational issue, product availability, or other situation. In such cases, the customer will receive a full refund of the amount paid.

Cancellation by Customer Before Dispatch
Customers may request cancellation of an order before it is dispatched. In such cases, a 2% deduction towards platform/processing fees will be made from the refund amount.

Cancellation After Dispatch
Once an order has been dispatched, it cannot be cancelled as a standard order cancellation. If a cancellation/return is initiated by the customer after dispatch, applicable platform/processing fees and shipping charges will be deducted from the refundable amount.

Returns Without a Valid Reason
If a customer returns a product without a valid reason or outside the applicable return conditions, any return shipping charges, if applicable, shall be borne by the customer.

Refunds, where applicable, will be processed after the cancellation or return has been reviewed and approved in accordance with this policy.

By placing an order with PRANATI Styles, customers acknowledge and agree to the above Return, Refund & Cancellation Policy.

Thank you for shopping with PRANATI Styles